Tuesday, 22 August 2017

China or Hong Kong Hospitals Dir

CHINA & HONG KONG
If you require treatment in China or Hong Kong
our associate can help you locate local
contracted providers and to settle accounts
directly with them. For in-patient, day-patient or
major out-patient treatment we recommend you
contact us prior to receiving treatment. If you are
unable to make contact before admission we may
not be able to guarantee a direct settlement so
you may have to pay a deposit to the hospital or
The dedicated telephone number to call is
+852 28619287. Fax: 852 28510910.
For China please look for this
Asia
pay your bill in full before receiving treatment or
upon leaving the hospital.
Cambodia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Pakistan,
Philippines, Singapore, Sri Lanka, Thailand, Vietnam
JODHPUR
Goyal Hospital & Research Centre
KOCHI
Ernakulam Medical Centre
KOLKATA
Apollo Gleneagles Hospital
Woodland Hospital & Medical Research Centre
MARGAO ( GOA )
Apollo Victor Hospital
MUMBAI
Breach Candy Hospital
Bombay Hospital
NEW DELHI
Fortis La Famme
Indraprastha Apollo Hospital
Pune
Jehangir Hospital
East West Medical Center
New Delhi
Telephone: 29 243701/

Central Africa Republic

Africa
CAMBODIA
Royal Angkor International Hospital (RAH)
Siem Reap
Telephone: +662 310 3000
Fax: +855 63 963 274
Royal Rattanak Hospital (RAH)
Phnom Penh
Telephone: +855 23 365 555
Fax: +855 23 366 669
Algeria, Angola, Benin, Botswana, Burkina Faso, Cameroon, Central Africa Republic,
Comoros, Congo DRC, Cote d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia,
Gabon, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar,
Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria,
Reunion, Senegal, Seychelles, South Africa, Sub Saharan Africa, Sudan, Swaziland,
Tanzania, The Gambia, Tunisia, Uganda, Zambia, Zimbabwe
Atheneos

treatment hospitals of Canada

Canada
If you require treatment in Canada our associate can help you locate local providers and
to settle accounts directly with them. For in-patient, day-patient or major
out-patient treatment we recommend you contact us prior to receiving treatment. If you
are unable to make contact before admission we may not be able to guarantee a direct
settlement so you may have to pay a deposit to the hospital, or pay your bill in full before
receiving treatment or leaving the hospital.

The dedicated contact telephone number to call is
1 800 308 2611.

United States of America our associate can help you for hospital dir

United States of America
If you require treatment in United States of America our associate can help you locate
local providers and to settle accounts directly with them. For in-patient, day-patient or
major out-patient treatment we recommend you contact us prior to receiving treatment. If
you are unable to make contact before admission we may not be able to guarantee a
direct settlement so you may have to pay a deposit to the hospital or pay your bill in full
before receiving treatment or upon leaving the hospital.

The dedicated contact telephone number to call is
1 800 308 2611.


If you require treatment in South America

If you require treatment in South America our associate can help you locate local
providers and to settle accounts directly with them. For in-patient, day-patient or major
out-patient treatment we recommend you contact us prior to receiving treatment. If you
are unable to make contact before admission we may not be able to guarantee a direct
settlement so you may have to pay a deposit to the hospital or pay your bill in full before
receiving treatment or upon leaving the hospital.
For reference purposes we consider the following to be in South America: Argentina,
Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru,
Surinam, Uruguay and Venezeula.

South America
The dedicated toll free number to call is
1 888 467 0669.

The dedicated call collect number is
1 312 935 3675.

Central America

If you require treatment in Central America our associate can help you locate local
providers and to settle accounts directly with them. For in-patient, day-patient or major
out-patient treatment we recommend you contact us prior to receiving treatment. If you
are unable to make contact before admission we may not be able to guarantee a direct
settlement so you may have to pay a deposit to the hospital or pay your bill in full before
receiving treatment or upon leaving the hospital.

For reference purposes we consider the following to be in Central America:
Belize, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua and Panama.

The dedicated toll free number to call is
1 888 467 0669.
The dedicated call collect number is
1 312 935 3675.

If you require treatment in the Caribbean

If you require treatment in the Caribbean our associate can help you locate local providers
and to settle accounts directly with them. For in-patient, day-patient or major out-patient
treatment we recommend you contact us prior to receiving treatment. If you are unable to
make contact before admission we may not be able to guarantee a direct settlement so
you may have to pay a deposit to the hospital or pay your bill in full before receiving
treatment or upon leaving the hospital.
For reference purposes we consider the following to be in the Caribbean:
Antigua, Bahamas, Barbados, Barbuda, Bermuda, Dominica, Dominican Republic, Grand
Cayman, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Puerto Rico,
St. Lucia, St. Vincent, Trinidad and Tobago.
The dedicated toll free number to call is
1 888 467 0669.
The dedicated call collect number is
1 312 935 3675.
Caribbean
2 International Directory
of Hospitals
Atheneos

Any questions? Our team of Personal Advisers will help

Any questions? Our team of Personal Advisers will help
If you’re unclear about anything in this directory or have any questions about your
AXA PPP healthcare cover, our team of Personal Advisers is there to help. Just pick up the
phone and call them direct for helpful assistance and advice.
If you have any questions about using your directory or simply have any queries about
your AXA PPP healthcare membership, our team of Personal Advisers is ready to help
with advice, at the times below (UK time):
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Call us on +44 (0) 1892 503 856
Calls may be recorded in case of subsequent query.

Third party local Dir knowledge

Third party local knowledge
In some parts of the world, such as the Caribbean, Central America, North America, South
America, Hong Kong, Italy, Singapore and Africa, we operate in association with local
companies that offer access to and direct settlement with their own local network of
hospitals. Doing this enables our associates to provide you with a larger choice of
hospitals in the following areas:
Using their expert local knowledge our associates will help you locate appropriate hospitals
in their areas, as well as confirm your cover and arrange for direct settlement to take
place. Each associate also provides an English-speaking telephone line exclusively for
AXA PPP healthcare members so, if you need to discuss any aspect of your cover, help is
always at hand.
You’ll find details and contact numbers of our associates in the directory.
Standards of care
As a medical insurer, AXA PPP healthcare has no control over the standards or facilities
provided by the hospitals listed in the international section of your Directory.
We simply agree to make direct settlement with the named hospital based on your
entitlement for a single en-suite room, availability permitting. Their inclusion should not be
interpreted as an indication of the quality of services they provide.
Caribbean – see page 8
Central America – see page 9
South America – see page 10
North America – see page 11
Canada – see page 11
Africa – see page 12
China – see page 13
Hong Kong – see page 13
Indonesia – see page 14
Philippines – see page 14
Singapore – see page 15
Greece – see page 24
Italy – see page 25

Any exceptions for hospitals crow ?

There are some circumstances where AXA PPP healthcare will settle your out-patient costs
direct with the hospital.

For instance, we may provide direct settlement for long courses of chemotherapy,
radiotherapy or expensive scans and tests. If you think your treatment falls into these
categories, please call our team of Personal Advisers for advice well in advance of your
treatment date.

Please note however that some hospitals in the directory may not accept direct settlement
for the treatments outlined above. In these cases and depending on your policy, they may
ask you to pay an excess charge for the specified treatments. Again, our team of Personal
Advisers will be able to advise you on this.


What if I go into a hospital not listed in the international section of the directory?

What if I go into a hospital not listed in the international section of
the directory?

If you are due to go into a hospital that is not listed in the international section of your
directory, we may still be able to settle your bills direct. In this instance, you should still follow
the steps on pages 4-5 and we will then discuss the matter with the hospital concerned.

What happens with out-patient treatment?
AXA PPP healthcare does not usually provide direct settlement for out-patient treatment.
This means that you will need to pay for your treatment when you attend, and then send us
the receipts to claim a refund from us. Most hospitals will provide you with receipted bills.
Once we have received your receipts, we will then arrange to reimburse you as quickly as
possible in accordance with the terms of your policy. The good news is that if your outpatient
treatment occurs within twelve months of a related in-patient stay, you won’t need
to fill in another, separate claim form.

Help us to help you

We see it as our job to agree fair and reasonable charges with the medical providers we
work with, so we can help keep your premiums low.
Even so, there are a number of ways you can help us provide you with even better value.
When using this directory you may want to:

• Ask your selected hospital to treat you at times that do not attract surcharges.

• Talk to your practitioner about the possibility of receiving surgical treatment as
day-patient treatment rather than as in-patient treatment. More and more medical
procedures allow treatment to be undertaken in this way, enabling you to recuperate in
the comfort of your own home.

How to arrange direct settlement of hospital

How to arrange direct settlement
When you know for sure that you need hospital treatment, you must let us know before
your treatment starts. We will then have time to confirm that you are covered for your
proposed treatment and to arrange for direct settlement of your eligible bills with the
hospital. (If you don’t let us know well in advance of your treatment, the hospital may ask
you to supply a deposit or credit card imprint to guarantee payment until we can provide
the appropriate guarantee to them). Whichever hospital you are due to go in to, please
follow the process below as soon as you know you need treatment.

1. The first thing you’ll need is a claim form to tell us about your proposed treatment. You can get
one by contacting our direct settlement helpdesk on the numbers shown over the page, or you
can complete a form on-line at www.axappphealthcare.com. If you’re in a company health care
plan, your group secretary may also be able to supply you with a form.

2. Once you have a claim form, please fill it in with the help of your medical practitioner.
You should then post a copy or fax your completed form to the direct settlement
helpdesk as quickly as possible so we can process your claim promptly.

3. Once we have confirmed whether your treatment is eligible under your policy, we will
notify you and your chosen hospital, either within 24 hours Monday to Friday, or 48
hours at the weekend or during UK national holidays. We will also agree with them our
payment for an initial period of hospitalisation. If your stay needs to be longer than this,
we’ll ask them for more details about your case.

4. When you’re admitted into hospital, please make sure you take with you your original
claim form and all the details of your AXA PPP healthcare membership, including your
membership card.

5. Once you are discharged, your chosen hospital will send your eligible bills and original
claim form to us for settlement. If you receive any bills by mistake, please forward them
to the direct settlement helpdesk as soon as you can.

How to use your directory

It means you won’t have the worry of having to pay in advance for your care and then
claiming reimbursement from us.
If you receive treatment in the UK, it is important to check the UK section of your Directory
of Hospitals on page 42 to ensure the treatment facility you are intending to use is covered
under your policy.
How to use your directory
If and when your medical practitioner advises that you need in-patient or day-patient treatment,
we recommend you discuss your choice of hospital from your directory with them.
You’ll find the directory entries are arranged alphabetically by region so you can find the
hospitals nearest to you quickly and easily.

Hospital Contents This section explains

Section Page This section explains
number
1 Introduction 4 • The International Directory of Hospitals.
• How to use your Directory.
• How to arrange direct settlement.
5 • What happens with out-patient treatment.
6 • Third party local knowledge.
2 International Directory • Where you can receive treatment in
of Hospitals the following parts of the world:
8 • Caribbean.
9 • Central America.
10 • South America.
11 • North America.
12 • Africa.
13 • Asia.
17 • Australasia.
18 • Europe.
34 • Middle East.
3 UK Directory 37 • Information about our UK network
of Hospitals of hospitals.
38 • Key to symbols.
40 • Facilities

Thursday, 17 August 2017

Your AXA PPP healthcare International Directory of Hospitals

Welcome to your AXA PPP healthcare International Directory of Hospitals listing those hospitals
worldwide with which AXA PPP healthcare has a direct settlement agreement.
This directory forms part of the terms of your policy.
Wherever you are in the world, your directory will help you and your medical practitioner select a
hospital should you need in-patient or day-patient treatment. Please keep it in a convenient
place in case you need it.
Your AXA PPP healthcare
International Directory of Hospitals
Welcome
This information is also available on our website at:
www.axappphealthcare.com
Help us to help you
AXA PPP healthcare is actively seeking to increase the extent of our direct settlement
service.
If you are aware of any hospitals that may be candidates for this direct settlement
programme please send us their